At Kahani Fashion, customer satisfaction is very important to us. This Refund & Cancellation Policy explains the terms under which refunds, returns, or cancellations are accepted.

1. Order Cancellation

• Orders can be cancelled only before they are shipped.

• Once an order has been dispatched, it cannot be cancelled.

• To request a cancellation, please contact us immediately after placing the order.

2. Returns Eligibility

We accept returns only under the following conditions:

• The product received is damaged, defective, or incorrect

• The issue is reported within 24 hours of delivery

• The product is unused, unwashed, and in its original condition with tags and packaging intact

⚠️ Returns will not be accepted if:

• The product is damaged due to customer misuse

• Size or color issues occur due to personal preference

• The return request is made after the allowed time window

3. Refund Process

• Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed within 7–10 business days.

• Refunds will be issued to the original payment method only.

4. Non-Refundable Items

The following items are non-refundable and non-returnable, unless damaged or defective:

• Products bought during sale or promotional offers

• Customized or altered products (if applicable)

5. Shipping Charges

• Shipping charges are non-refundable, unless the return is due to a mistake from our side (damaged or incorrect product).

• In case of approved returns, reverse pickup or return shipping terms will be communicated individually.

6. Exchange Policy

• Exchanges are allowed only for damaged or incorrect products, subject to availability.

• If the replacement product is unavailable, a refund may be issued instead.

7. Delayed or Missing Refunds

If you have not received your refund within the stated timeline:

• Check with your bank or payment provider

• Contact us for further assistance

8. Contact Information

For cancellation, return, or refund-related queries, please contact us:

📍 Address:
Wadgaon Sheri, Pune, Maharashtra – 411014

📞 Mobile Number:
9890613699

📧 Email ID:
info@kahanifashion.com

9. Policy Updates

Kahani Fashion reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.